Correct. A dealership may have a labor rate of X but that is not what the manufacturer pays for I love being a social worker Gnome Valentine shirt. They have a carefully negotiated “manufacturers warranty labor rate.” The dealership will also have different rules depending on manufacturer/warranty repair rate in place. Specifically, there will be an threshold of cost where they can self authorize repairs before calling in for authorization. After that, they will need authorization from the manufacturer. From there it will either be authorized, denied, or audited. This process can vary from manufacturer. After all of this is done, most manufacturers audit this repair work. They pull x amount of repairs and look at anything that is not done to the letter. They document any mistakes they find and then extrapolate that over all the repairs you’ve done over that period and assess it as a fine. This is why dealerships may give the impression that they don’t care about warranty work.
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I wish it was that simple. Some dealerships have I love being a social worker Gnome Valentine shirt. I believe there’s a financial component where they make less or perhaps the mechanic gets a lower rate. So since the stealership is not getting overpaid as usual, some departments reject warranty claims they shouldn’t hoping the customer either pays or fucks off. There’s much more money to be made with people getting service outside of warranty and your warranty work means there’s one less bay in the garage for the moment.